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Operations Management

  BANKING UNIVERSITY OF HO CHI MINH CITY

CERTIFICATE IN BUSINESS MANAGEMENT

BBM2008: Operations Management

                                                                                 

Credits: 14

ECTS Value: 7


Marking Scheme: Numerical marking scheme (i.e. mark of 0-100)

 

Pass Mark

The passing mark for this module  is 50%

Delivery Type

This module requires you to attend the classes at the scheduled time in the specific locations.

Pre-Requisites

None

Co-Requisites

None

Module Outline

This module introduces the day-to-day activities managers carry out to bring their company’s products or services to the marketplace. These activities, which are collectively called operations, are examined from a process-based view, which also facilitates you to examine, understand and improve various business processes.  The aim of this module is to introduce you to the role the operations in an organization and how it contributes to sustained competitive advantage. The module also involves looking at the short-, medium, and long-term decisions that managers make to ensure that the company can offer the right product or service, at the right quantity, the right time, the right place and right price. The module also provides guidelines on how to analyze operational or other business processes to help managers make decisions on the investments needed to maintain or improve these processes.

 

Indicative Content

 

Number

Description

1

Introduction to operations and process management

2

Operations strategy and performance, and Corporate Social responsibility

3

Process positioning (e.g., volume-variety considerations).

4

Process analysis: process performance, process configuration, process variability.                  

5

Capacity management: forecasting, understanding capacity; demand-supply mismatch; capacity control.

6

Inventory management: need for inventory; ordering policies; controls.

7

Resource management and planning.

8

Supply chain management and supply chain risks.

9

Quality management.

10

Improving operations; recognizing gap between current and desired performance;

11

Improvement paths; techniques.

12

Six sigma and lean manufacturing.

13

Sustainable operations.

 

Learning Outcomes

On successful completion of this module you will be expected to be able to:

 

Description

1

Demonstrate a critical appreciation of principles of operations management theory

2

Demonstrate a detailed understanding of the nature and importance of operations management techniques and practices

3

Demonstrate a critical understanding of  the nature and importance of operations management and training and on-going professional development in the field

4

Provide answers to questions based on a given business scenario through synthesis, referencing and a bibliography of effective use of electronic sources

5

Analyze and develop the different parts of an operations management plan.

6

Learn how to use a range of quantitative tools that enhance managerial decision making.

 

Learning and Teaching Strategy

 

A variety of teaching and learning methods including; lectures, presentation using multimedia technology, class discussion, tutorials, study groups,  directed reading and research are employed to develop the knowledge and skills of a diverse group of learners.

 

Learning & Teaching Method

Method

Hours

Lecture & Seminar

42

Tutorial

15

Guided independent study

83

 

Summary

%

Scheduled

40

Independent

60

Summative Assessment Strategy

The outcomes will be assessed by the assignment, reports, case presentation, and midterm/final examination. You will be expected to achieve a good standard of presentation, including written English reports and (for the assignment) demonstrate effective use of information technology and information sources. You will clearly need to demonstrate that you possess organizational skills and action planning in order to complete this module successfully.

 

Item

Final Item?

Assessment Method

Description

Learning Outcomes

Weighting %

001

No

Midterm Written Exam

2 Hour Closed Book Examination,

1, 2,3

30

002

No

Portfolio

 Attendance, Presentation                    Assignments / reports

                     4

20

003

Yes

Final Written Exam

2 Hour Closed Book Examination,

    5,6

50

 

 

Summary

%

Written Exam

50

Midterm Written Exam

30

Pratical

20

 

 

 

Learning Resources

Description

Text Book:

  • Stevenson, William J. ( 2010) ,Operations Management 10th  edition. McGraw-Hill/Irwin Series

Reference Books:

  • Dale, B.G., Wiele, T and Iwaarden, J.(2003) Ed., Managing quality, Oxford, Blackwell.
  • Heizer, J & Render, B (2008) Principles of Operations Management. 7th edition. Pearson:London
  • Sell, RS & Taylor, BW (2009) Operations Management: Along the supply chain. 6th edition. Wiley & Sons:New Jersey
  • Slack N. Brandon-Jones A, Johnston R & Betts A, (2012)  Operations and Process Management: Principles and Practice for Strategic Impact 3rd edition Pearson Education Limited.

 

                                                           

 

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